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Hotel Reception

Hotel Operations Management for
Continued Growth and Maximum Performance

With an intricate knowledge of market dynamics and hands-on hotel management tactics, Lighthouse Hospitality Group, LLC works as an extension of your hotel ownership group to execute a successful business plan for your business.  We help you surpass guest and investor expectations and ensure your hotel or resort runs at optimal levels.

OWNER RELATIONS

  • Capital Improvement planning and implementation 

  • Business reviews with principals 

  • Yearly business presentation and planning session

GUEST RELATIONS

  • Weekly guest service analysis

  • Guest service planning and implementation

EMPLOYEE RELATIONS

  • Recruitment and hiring of staff

  • Employee relations

  • Employee development

REVENUE MANAGEMENT

  • Daily, Weekly, and Monthly occupancy, average daily rate, and REVPAR analysis 

  • Daily revenue management 

  • Weekly and Monthly STAR report review

  • Asset Management/Rooms out of service management

QUALITY ASSURANCE

  • Property audits

  • Relationship building with Franchisor

  • Room Programs

SALES & MARKETING

  • Sales and Marketing planning and implementation

  • Rate Position Plans

  • E Commerce review/plan/implementation

  • Quarterly Marketing Plans

FINANCIAL MANAGEMENT

  • Monthly profit and loss analysis 

  • Development of monthly and annual operating budget

  • Financial audits 

  • Safety/Risk management 

  • Account receivables and payables

  • Credit card reconciliation

  • PCI compliance

  • Vendor contract negotiations

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